If you have any questions about the following policies, please feel free to submit your questions by e-mail us or contact Customer Care

1.   Shipping and delivery (international and within India)

2.   Payment Terms (International)

Return and Exchange policy

1.   The items must be returned in the same condition as it was sent from Afreenz.com any returns showing signs of wear and tear or those that have been engraved, altered, resized (by a jeweller other than Afreenz.com ), or damaged in any other way cannot be accepted for return or exchange.

2.  Afreenz.com will refund the full cost of the item if it falls under 15 Days Money Back Return Policy. Refunds will be made by the same mode the payment is done . All requests will be processed after our laboratory inspects and verifies the condition of the item.refunds take approximately five business days to process upon receipt of the item. For any questions or comments please email us

3.  Afreenz.com will exchange the products for a life time if it is send for Life Time Exchange Policy by reducing the Making Charges and by valuing the jewellery based on that days price of gold and gemstones. the amount will be intimated to the customer. Return shipping charge is payable by the customer

4.   As our customer, we believe you should feel good about your purchase. we provide you with detailed descriptions and pictures of our products so you can make an informed decision along with friendly customer support and shop with confidence knowing our items are guaranteed and backed by our 15 Days Money Back Policy and Life time Exchange Policy

5.   Currently no Returns and Exchange for International Customers

6.   Solitaire Diamonds cannot be accepted for 15 Days Money Back Policy and Life Time Exchange Policy

6.   How to Return the products for Indian Customers

1.   Call or Email our customer care and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No

2.   We will courier you a tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed

3.   Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Afreenz.com . Note that once the package is sealed, it cannot be opened unless destroyed

4.   Once your package is ready, just call our customer care team and we will send a courier to pick it up from you

5.   Once your returned item is received by Afreenz.com your refund or new order will be processed shortly

6.   Currently no Returns and Exchange for International Customers

7.   Maintenance/Warranty

To be send back to us for maintenance. Any manufacturing defect repair is done free of cost, any repair arise out of ware and tare or wrong usage has to be paid by the customer

8.   Product Availability

All items listed on our website are subject to availability. With the high volume of orders we receive and the items we carry, at times, an item may be sold before we are able to update our site. If an item is out of stock, a sales consultant will promptly email to you to help you search for a comparable item.despatch of the products ordered are subject to the ready availability, we will inform you the date of despatch of the products ordered

9.   Product Pricing

Due to pricing fluctuations in the gold and diamond market, our prices are subject to change without notice

10.   Product Information and Images

Management makes every attempt to ensure that our expansive online catalogue is as accurate and complete as possible. In the event an item is listed with an inaccurate description or incorrect price due to data-entry or system error, we reserve the right to correct any and all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. It is possible that the shape, size, texture and color of the actual piece may vary from the picture in the catalogue or the website

11.   Afreenz.com Policy and Industry Stance on Conflict Diamonds

Here at Afreenz.com we adhere to a strict, zero-tolerance policy toward conflict diamonds.Afreenz.com only deals with highly reputable and well-known diamond suppliers who participate in the System of Warranties and follow the guidelines of the Kimberly Process. All diamonds provided by Afreenz.com are obtained through legitimate sources, and are warrantied to be conflict free. The World Diamond Council was formed in 2000 to help stop the trade of conflict diamonds. Governments as well as nongovernmental organizations have adopted the Kimberley Process to police trade lines and aide in banning the sale of conflict diamonds. The Kimberly Process, which came into operation on January 1, 2003, is a system to ensure every rough diamond crossing the border is certified conflict free by a strict system of forgery-resistant documents and serial numbers. This process has helped make more than 99% of all diamonds traded in the industry conflict free If you have any questions or concerns in regards to your diamond purchase, please email us

12.   Custom Orders

Many of our items may be altered in various ways. Occasionally we receive requests to use sapphires, rubies, or other stones in place of what may be displayed on our site. Other requests have included the use of more or less stones or different size stones for a particular item. Such requests may be possible, subject to the conformation, estimation and delivery time from Afreenz.com by paying an advance of 80% of the value. The value will be intimated to you by email Custom orders are accepted for gold, diamonds,gemstones jewellery also solitaire diamonds, gemstones and birth stones subject to the conformation from Afreenz.com

13.   Insurance

Insurance is included in the price

14.   Legal juristriction

All legal matter disputes will be entertained in the courts of Calicut, Kerala, India only

15.   Trade enquiries

For trade enquiries, please contact us

16.   Registration or becoming a member in Afreenz.com

All users will have to get registered and become member of Afreenz.com for online purchase or transaction of any of its products. Members will be updated by email all the new product launches, special or festival offers etc

17.   Earn Loyalty points by purchase programme

Afreenz.com loyalty points can be earned when you purchase from Afreenz.com . The purchaser will earn 1% of the shopping bill as loyalty points. (Eg. If the shopping bill is Rs.10000 the shopper will earn 100 loyalty points valuing Rs 100 ( 1 loyalty point = Rs.1) Whatever amount may be the shopping bill the purchaser will earn 1% of the shopping bill as loyalty points which can be redeemed in your next shopping bill.

Subject to the below mentioned Terms and Conditions

1.   loyalty points earned can only be redeemed when you purchase in Afreenz.com without any limitation on the loyalty points earned

2.   is void if your account is suspended or deactivated

3.   Program is void where prohibited

4.    Afreenz.com reserves the right to discontinue, modify, or suspend the EARN LOYALTY POINTS BY PURCHASE PROGRAMME at any time and for any reason. Afreenz.com reserves the right to verify the identity and eligibility of any customer participating in the program and to disqualify anyone from receiving credit if it is determined that the customer has not complied with the rules of this promotion